What the Fenix warranty covers
Fenix products are covered against defects in materials and workmanship under normal use. Coverage is time-based; the exact period for your product is printed in its user manual. In general:
| Period | What it covers |
|---|---|
| First 15 days | Free replacement for any manufacturing defect — a light that arrives dead or faulty. |
| Up to 5 years | Free repair on flashlights, headlamps, lanterns, and bike lights without a built-in battery — the light itself. |
| 2 years | Lights with a sealed, built-in battery — light and battery together. |
| 1 year | Removable rechargeable batteries, chargers, and bike mounts. |
| Lifetime, limited | After the free period, Fenix repairs at the cost of replacement parts only — no labour charge. |
Registering your product with Fenix adds six months to the free period (lights only). Loss of capacity in a rechargeable battery from normal cycling is not a warranty fault.
The user manual that came with your product is the authoritative source for its specific warranty period. If you no longer have it, the relevant manual is available on the product’s page on this site.
What the warranty does not cover
- Normal wear — finish marks, lens scratches, knurling shine.
- Damage from impact, drops, crushing, or other mechanical abuse.
- Water damage on lights submerged beyond their IP rating.
- Damage from poor-quality, swollen, or damaged batteries.
- Damage from disassembly, modification, or unauthorized repair.
- Loss of capacity in rechargeable batteries from normal cycling.
How to make a warranty claim
A warranty claim starts with your serial number. Checking it confirms the light is a genuine Fenix and shows you the right way to claim. Coverage applies to manufacturing defects under normal use (see what’s covered) — not wear or accidental damage. Work through the troubleshooting guide first; about half of the lights sent for service turn out to be a battery or contact issue fixed at home in minutes.
The check below tells you which path applies:
- Bought from Canada Flashlights — you get a link to start the repair with your return authorization (RMA) ready, and service is handled here in Canada.
- Genuine, bought from another Canadian dealer — we point you to that dealer’s warranty process.
- Bought outside Canada — claim through Fenix at service@fenixlight.com with your serial number and proof of purchase.
Check a serial number
Enter the serial number engraved on the body or head of your Fenix light to confirm it’s genuine and check warranty coverage. Canada Flashlights is an official Canadian Fenix distributor.
Can’t find the serial number, or the check doesn’t recognize it? It is engraved on the body or head of the light, usually 10–12 characters. For a light not purchased from us, contact Fenix directly at service@fenixlight.com with when and where it was bought and a photo of the serial number.