Support hub
Shipping, warranty, returns, troubleshooting, product care, and the buying guides. Pick the topic.
Check a serial number
Enter the serial number engraved on the body or head of your Fenix light to confirm it’s genuine and check warranty coverage. Canada Flashlights is an official Canadian Fenix distributor.
- Shipping Where we ship, carriers, delivery times, rates, and tracking.
- Warranty What is covered, for how long, and how to make a claim.
- Returns & exchanges 14-day returns on unused product. Defective items handled separately.
- FAQ Quick answers to the questions we hear most.
- Troubleshooting Won’t turn on, dim, flickering, won’t charge — what to try first.
- Care & maintenance Cleaning, lubrication, storage, and the schedule that keeps a Fenix running for years.
- Flashlight buying guide Lumens, runtime, batteries, IP — what they mean and how to choose.
- Battery guide Charging, storage, cold-weather behaviour, air travel, and recycling.
- Contact us Email response by EOD on business days. Phone during business hours.